Refund policy
We want to be known for our happy customers. As such, if you are not completely satisfied with your purchase, you can return the product to us for either a replacement product or a refund. For us to accept the return, we have the following requirements:
- Damages to products that take place during delivery will be replaced by us at no charge. Please inform us within 24 hours from proof of delivery if your product has been damaged.
- Refunds for any reason (except in cases of damaged products) must be logged within five (5) business days from proof of delivery.
- The product must be returned in the same good condition and in original packaging as when we sold it to you (i.e., bubble wrap and protective envelope). If we receive a damaged product (that left your hands undamaged) we unfortunately cannot refund you.
- Gifts and gift certificates are non-refundable.
- The refund will be made according to the original method of payment. We will only refund on the same credit card or to the same bank account that was used to make the original purchase.